Office Administrator (Fire & Security)

About the role

You'll be the first voice most clients hear and the person who keeps jobs moving: logging enquiries, booking engineers and contractors, chasing paperwork and making sure every job has what it needs before the van leaves.

We're a small team, so you'll see a job from the first call to the final certificate, and you'll have a real say in how the office runs. We build our own tools and fix what slows you down.

What you'll do

• Answer calls and emails from clients, managing agents, housing providers and facilities teams
• Book inspections, installs and remedial visits and keep the calendar straight
• Raise quotes and invoices from our price list and chase what's owed (no cold sales)
• Manage contractor paperwork: insurance, certificates, RAMS and DBS checks
• Keep the CRM and job files up to date so nothing is missed
• Help with tenders, supplier orders and accreditation renewals

What we're looking for

• Experience in the fire and security industry, or in facilities management or contractor management
• Comfortable dealing with managing agents, housing providers and FM companies
• Organised, calm on the phone and clear in writing
• Confident with email, spreadsheets and a CRM (we use our own system and will train you on it)

Good to have

• Knowledge of fire door, fire alarm or fire risk assessment paperwork
• Experience with Constructionline, SafeContractor or similar schemes

What we offer

• Competitive, depending on experience
• Full time, Monday to Friday, office hours in Luton, with some home working once you're settled
• A say in how the office runs: we change the tools when they slow you down
• Training on the fire safety basics so you understand the work you're booking

Not every box ticked? If you have the core experience and the right attitude, apply anyway and tell us what you'd need to learn.