Nurse call systems — fast, reliable calls for help in care settings
A nurse call system lets residents and patients summon help instantly and tells staff exactly where the call is coming from and how urgent it is. We install, upgrade and maintain wired and wireless nurse call systems for care homes, sheltered and extra-care housing, GP surgeries and clinics — with bedside call points, pull cords, wearable pendants, and call-logging that evidences your response times for CQC. Systems are designed in line with HTM 08-03 and integrated with access control and fire alarms so the whole building works together.
Nurse call systems
Nurse call systems should be specified around the building, risk, compliance requirements and day-to-day use. DC Fire & Security surveys the site, recommends the right approach and provides a clear no-obligation quote.
What affects the price?
Survey
FreeWe confirm what the building actually needs before pricing.
Quote
Fixed scopeYou receive a clear quote with the main assumptions shown.
Support
AvailableServicing and maintenance can be added after installation.
Looking for nurse call systems near you? DC Fire & Security covers Luton, Dunstable, Hitchin, St Albans, Hemel Hempstead, Bedford, Stevenage, Watford, Milton Keynes, Barnet, North London and nearby towns.
For urgent quotes, send the report, photos, plans or a short description. We will tell you what can be priced remotely and what needs a site check.
High-intent searches this page answers
Who is this for?
For care home operators, sheltered and extra-care housing providers, GP surgeries, clinics and healthcare estates that need residents and patients to be able to call for help reliably — and need the response evidenced for inspection.
- Care and nursing homes needing a compliant, reliable call system
- Sheltered and extra-care housing with pull cords and pendants
- GP surgeries and clinics needing panic and assistance calls in consulting rooms and WCs
- Dementia and specialist units needing wearable pendants and location tracking
- Operators replacing an ageing or unreliable legacy call system
- Providers who need call-logging to evidence response times for CQC
- New-build and refurbishment care schemes specifying a system from scratch
Nurse call problems we resolve
- An ageing call system that is unreliable, hard to get parts for, or no longer supported
- No call-logging, so there is no evidence of response times when CQC or families ask
- Pull cords missing, cut short or tied up — a direct inspection finding
- Residents who wander, with no wearable pendant or location awareness for calls
- Calls that don't clearly show staff where the resident is or how urgent the call is
- Disabled-WC alarms and staff-attack/panic calls not integrated into the main system
- No maintenance regime, leaving a life-safety-adjacent system to fail unnoticed
What's included in our nurse call service
Design to HTM 08-03
Systems designed in line with Health Technical Memorandum HTM 08-03 for call types, zoning, and clear indication of call location and priority.
Call Points, Cords & Pendants
Bedside and en-suite call points, ceiling pull cords, pressure mats and wearable pendants so residents can call for help however they need to.
Wired or Wireless
Hard-wired systems for new build and major refurbishment, or wireless systems where minimal disruption and speed of install matter — both fully supervised.
Clear Call Display & Paging
Corridor displays, staff handsets and pagers that show the location and priority of each call so staff go straight to who needs them most.
Call Logging & Reporting
Every call, its location, and the response time recorded — giving you the evidence CQC and families expect on how quickly residents are attended.
Integration
Interfaces to access control, door monitoring and fire systems, plus staff-attack and disabled-WC alarms brought into one platform.
Scope of works
Our qualified engineers carry out the following as standard:
Need a nurse call system installed, upgraded or maintained? Book a survey today.
Get a Free QuoteOptional services
Access Control
Door access for dementia and specialist units, integrated so a nurse call and a door event can be seen together.
CCTV for Communal Areas
Cameras in communal and external areas for safeguarding and security, kept separate from private and care areas.
Fire Alarm Systems
A BS 5839 fire alarm designed for the care setting, interfaced with the call system where appropriate.
Disabled-WC Alarm Upgrades
Compliant accessible-toilet alarm kits with reset and over-door indication, brought into the main call platform.
Typical project timeframes
Key benefits
Ongoing support & maintenance
Planned Maintenance
Regular testing of call points, cords, pendants and displays keeps a critical system reliable and inspection-ready.
24/7 Fault Response
Priority call-out for a life-safety-adjacent system so faults are corrected quickly, day or night.
Reporting Support
Help pulling call and response-time reports for CQC inspections and internal audits.
How it works
Assessment
We assess the setting, resident needs and any existing system, and confirm the call types and zoning required.
Design
We design the system to HTM 08-03 — call points, pendants, displays, routing and reporting — wired or wireless.
Installation
Our engineers install the system with minimal disruption to residents and daily care.
Commissioning
We test every call point and route, set up call-logging, and interface to fire and access control where required.
Training & Maintenance
We train staff on the system and reporting, then maintain it on a planned contract with fault response.
Frequently asked questions
Request a Free Site Survey
One of our qualified engineers will visit your site, assess your requirements, and provide a detailed quotation - completely free.
Book a free site survey
Pick the service you need, add details and attach a photo if you can. The more information you send, the more accurate the quote.
What happens after you contact us
We review your enquiry
A member of our team reviews your requirements and gets back to you within 24 hours.
We arrange a site survey
We schedule a convenient time to visit your site and assess your needs in person.
We prepare a quotation
You receive a clear, detailed quote with no hidden costs or obligations.
We schedule the work
Once approved, we agree a start date that works around your operations.
We provide documentation & support
On completion, you receive all certificates, reports, and ongoing support details.
Trusted by schools, care homes, warehouses, and construction sites
We work with commercial and public sector clients across Bedfordshire, Hertfordshire, Buckinghamshire, and London.
Schools & Academies
Primary schools, secondary schools, multi-academy trusts, and nurseries
Construction Sites
Active building sites, developments, and temporary site compounds
Warehouses & Industrial
Warehouses, distribution centres, factories, and industrial units
Care Homes & Healthcare
Care homes, nursing facilities, clinics, and GP surgeries
Car Garages & Workshops
MOT centres, car dealerships, vehicle workshops, and body shops
Commercial Offices
Offices, business parks, co-working spaces, and corporate HQs
Public Sector
Local authority buildings, NHS facilities, and community centres
Retail & Hospitality
Shops, restaurants, pubs, hotels, and leisure venues
Install or upgrade your nurse call system
Reliable calls for help, clear location and priority for staff, and call-logging that evidences your response times for CQC. Contact us for a survey and proposal for your care setting.
Request a free quote
Free no-obligation quote · Professional engineers · Response within 24 hours