By the DC Fire & Security engineering team — installing and maintaining fire and security systems since 2010. Updated June 2026.
GSM intercoms call phones over the mobile network — no wiring beyond the door. Installed costs: single dwelling/gate units £450–£900; small block systems (6–12 flats) £1,200–£2,000; larger blocks £2,000–£3,000+. Running costs: SIM/service £10–£25/month. They win wherever cabling is the obstacle: gates, retrofits, dead-analogue replacements and the switch-off migration.
Hardware/install anatomy: quality single-button units (AES, Videx GSM classes) £250–£500 hardware + installation/lock-interface labour → £450–£900 single dwellings; multi-button/digital-directory block panels £600–£1,500 hardware → £1,200–£3,000 installed with lock work and programming. The running line buyers must hear: SIM/service at £10–£25/month (multi-network IoT SIMs preferred — single-network SIMs in weak-coverage spots cause the 'GSM is unreliable' folklore; signal surveys precede our installs), plus call-bundle awareness on chatty blocks. Programming admin (resident number changes) rides managed portals — agents self-serve or we administer. Lifecycle: units run 7–12 years; 4G sunset horizons are the next migration to spec around (buy current-generation 4G/LTE units now, not NOS 2G/3G stock — ask the question explicitly of any quote).
Against wired audio/video: GSM wins retrofit economics and timeline everywhere cabling is painful; loses where residents demand wall monitors or call costs over decades offend (the flats cost table maps the crossover). Against app/IP intercoms (WiFi-dependent): GSM's mobile-network independence beats premises broadband for reliability at entrances — no router reboots stranding the door; IP wins feature depth where managed networks exist (the brands guide's architecture logic). Against video doorbells: different products — doorbells serve the occupier's phone; intercom systems serve multiple parties with lock release and directory logic. The honest survey question: who answers the door, from where, on what — GSM's answer ('their phone, anywhere, today') fits more briefs than the industry's wiring habit admits.
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