By the DC Fire & Security engineering team — installing and maintaining fire and security systems since 2010. Updated June 2026.
First, get the user code and any documentation from the seller — ask before completion, it's routinely forgotten. With the code, change it immediately and test the system. Without it, a professional engineer can default and recommission most panels. Then decide: a working system under ten years old is usually worth taking over and servicing; an obsolete one is better replaced than revived.
Change the user code as soon as you have it — previous owners, their cleaners and their trades may all know the old one. If no code was handed over, look for installer stickers on the panel, keypad or bellbox and call that company; they can verify ownership and reset it. Failing that, any competent alarm engineer can hard-default the panel and set it up fresh — for most domestic panels this is under an hour's work. What you shouldn't do is leave an unknown code in control of your house, or rip the panel off the wall (tamper sirens, and possibly an ARC contract you don't know about, will object).
A wired system under ~10 years old with a known brand (Texecom, Pyronix, Orisec, Honeywell) is normally worth keeping: an engineer take-over visit — default, recommission, new battery, service certificate — costs far less than replacement and many such panels can gain app control with a communicator module. Replace when the panel is obsolete (no parts, no app, unencrypted wireless), the layout no longer matches the house, or faults are chronic. We do take-over surveys for exactly this decision — and the wiring of an old system is often reusable, which cuts the cost of new substantially.
We install and maintain fire and security systems across Bedfordshire, Hertfordshire and London — with fixed written quotes, a 36-month warranty, and certification your insurer will accept.
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